ASTRA CIVICPUBLIC PURPOSE. BETTER DIGITAL.

Our approach

A public website.
A shared responsibility.

Good civic work begins with listening, becomes tangible through prototypes, and earns confidence through evidence. Here is how we propose to work with your team.
01

Discover the public need

A shared understanding before a specification.

Start with common resident tasks, content pain points and the people responsible for publishing. Identify languages, accessibility needs, existing integrations, records obligations and procurement constraints.

PRACTICAL DELIVERABLES
  • Resident task and audience map
  • Content and integration inventory
  • Scope assumptions and open questions
02

Prototype the important journeys

Make the brief something you can use.

Review a small number of meaningful resident and editor journeys. Use realistic sample content and invite the people who will actually maintain the website. Record decisions and unresolved tradeoffs.

PRACTICAL DELIVERABLES
  • Interactive prototype and feedback log
  • Proposed content model and navigation
  • Agreed capability and acceptance checklist
03

Build and migrate with care

Move useful information, not inherited confusion.

Assign a content owner before migration. Separate content to keep, rewrite, archive or remove. Map URLs, check documents, test redirects and review transformed content with your team.

PRACTICAL DELIVERABLES
  • Migration plan and URL mapping
  • Representative content checks
  • Implementation and integration evidence
04

Prepare the people and operation

A handover is more than a password.

Train editors with real tasks. Document access, publishing, review cycles, backups, updates and escalation routes for the chosen hosting model. Confirm who owns each recurring responsibility.

PRACTICAL DELIVERABLES
  • Role-based training and editor guidance
  • Operations and responsibility matrix
  • Handover and portability documentation
05

Verify, decide and improve

Readiness should be a recorded decision.

Review functional, content, accessibility, security and operational evidence against agreed criteria. Track known issues, assign owners and make launch approval explicit. Review real use after an authorized launch.

PRACTICAL DELIVERABLES
  • Acceptance and issue register
  • Launch decision and rollback plan
  • Prioritized post-launch review plan

This is a proposed engagement approach. Deliverables, responsibilities, timing and fees become commitments only when agreed in writing.

Governance is part of the product

Leave your team with a way to work.

A well-structured website can still become confusing without a clear publishing practice. Agree simple rules your team can sustain.

A named owner

Every important service or page should have a responsible team, a review date and a way to flag an issue.

A proportionate review

An emergency notice and a routine page edit need different approval and escalation paths. Make the distinction explicit.

A durable record

Document decisions, training, known limitations and operating duties so knowledge survives a change of staff.

Built around your municipality

Start with the questions you need answered.

Bring your existing website, the tasks that matter most and the constraints your team is working with. We can shape the next conversation from there.

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